11X App Terms of Service
Last Updated: May 16, 2025

The most recent update to the Terms of Service on February 7, 2025 introduces contact information for the EU and EU member states.

Welcome to 11X Social, a social networking application provided by 11X! We're excited to have you on board as a user. 11X Social runs on the Authenticated Transfer Protocol ("AT Protocol"), a decentralized social networking protocol that supports many different kinds of services. These Terms of Service apply to the 11X Social service.

Before you dive into using 11X Social, please take a moment to carefully read these Terms. This document outlines our legal obligations to each other and they apply to your use of our services.

11X Social is available as a desktop application at 11X.app and 11X.social (each a “Site”) and a mobile application (“11X App” or “the App”). Your use of 11X Social is subject to these Terms of Service (“Terms”), as well as the 11X Social Community Guidelines and 11X Social Privacy Policy, which are referenced in our Terms and available to read separately.

These terms only apply to social networking that happens on 11X Social services, including the Sites and 11X App. If you’re using another social networking application on the AT Protocol that isn’t 11X Social (we call this a “Developer Application”), the developers of the other service will provide the terms and conditions that govern your experience.

When we say “11X,” “we,” “us,” and “our” in these Terms, we mean 11X Social, PBC.

Important Note: These Terms contain an agreement to resolve most disputes between us through arbitration (instead of suing in court) and to waive jury trials and class actions. Please read Sections 14 and 15 carefully.

In some cases below, we’ve added some summary text in italics to make these Terms easier to navigate, but please remember that the full text of these Terms is the most important.

Table of Contents
  1. Who can use 11X Social?
  2. User Content
  3. General Prohibitions and Enforcement
  4. Termination
  5. Appeals
  6. Terms Required by the App Store and Google Play
  7. Open Source
  8. DMCA/Copyright Policy
  9. Links to Third Party Websites or Resources
  10. Updates
  11. Warranty Disclaimers
  12. Indemnity
  13. Limitations of Liability
  14. Governing Law, Forum Choice and Class Action Waiver
  15. Dispute Resolution
  16. General Terms
  17. Contact Information
    1. Who Can Use 11X Social?
      • Eligibility. To use 11X Social, you must be at least 13 years old and legally permitted to use 11X Social based on the laws in your country. If you are not yet an adult according to the laws of your country, your parent or legal guardian must read these Terms on your behalf. If you’re a parent or legal guardian, and you allow your child (who meets the minimum age for your country) to use the services, then these terms also apply to you, and you’re responsible for your child’s activity on the services.
      • Accounts. To use 11X Social, you must create an account (“Account”). Don’t share your Account with others, because you’re responsible for all activities under your Account, whether or not you know about them. If you’re using 11X Social on behalf of a company or organization, you confirm that you have the authority to represent your company or organization. If you believe your Account created through 11X Social has been compromised, report it to us at info@si46.world.
        1. If you are a US government entity or official who wishes to use 11X Social for your official government use, then please see the Terms of Service Amendment for Government Users .
        2. If you are a government entity or official located outside of the United States who wishes to use 11X Social for your official government use, but are unable to do so because the Terms are incompatible with applicable laws, please contact us at info@si46.world.
    2. User Content
      1. User Content. “User Content” means any type of content you make available on 11X Social (“Content”), such as your posts, profile, photos, direct messages, or links.
      2. Your Responsibility for User Content. You, not 11X, are solely responsible for all of your User Content. 11X does not control others’ use of your content.
      3. 11X’s Use of User Content: User Content is only used only in connection with: (a) providing 11X Social and Content, including by sharing User Content throughout 11X Social and the AT Protocol as well as developing and improving our current and future offerings; and (b) promoting and marketing 11X and 11X Social.
      4. 11X’s Permission to Use Your User Content. You keep your ownership of User Content, subject to the license below. 11X does not own rights to your User Content except as provided in that license. By sharing User Content through 11X Social, you grant us permission to:
        • Use User Content to develop, provide, and improve 11X Social, the AT Protocol, and any of our future offerings. For example, we can store and present User Content to other users in 11X Social. This allows us to show your posts in the 11X app to other users;
        • Modify or otherwise utilize User Content in any media. This includes reproducing, preparing derivative works, distributing, performing, and displaying your User Content. For example, we can resize your posts to fit the 11X mobile or desktop app, or feature examples of User Content for promotional purposes; or
        • Grant others the right to take the actions above. For example, we can grant content moderation tools access to User Content in order to monitor 11X Social;
        • Remove or modify User Content for any reason, including User Content that we believe violates these Terms, the 11X Social Community Guidelines, or other policies.

        The license is limited, worldwide, non-exclusive, and royalty-free.

      5. Deletion of User Content: If you delete your account we will use reasonable efforts to remove it from 11X Social, subject to any requirements under applicable law and the 11X Social Privacy Policy. Given the design of the open network, it is not guaranteed that 11X will be able to do so comprehensively. If users have generated User Content on other services provided by the AT Protocol, 11X Social is not responsible for that content, and users must request removal from the other service(s).
    3. General Prohibitions and Enforcement.

      General Prohibitions. We want users to enjoy 11X Social, so we have created a set of 11X Social Community Guidelines that users must follow when using the service. You must not do, try to do, or encourage others to do, any of the behaviors prohibited by the 11X Social Community Guidelines. We encourage you to report violations of these Terms, the 11X Social Privacy Policy, or the 11X Social Community Guidelines by using in-app reporting features or the in-app feedback form.

    4. Termination.
      1. Your Right to Termination: If you want to delete your Account, you can do so through your account settings. If your account was terminated by 11X Social, we retain the right to keep a copy of your data for trust and safety purposes. These Terms will survive termination of your Account.
      2. Our Right to Termination: We reserve the right to suspend or terminate your account and/or specific services offered within 11X Social without notice, at our discretion, for the following reasons:
        • We believe you’ve violated these Terms, the 11X Social Privacy Policy, the 11X Social Copyright Policy, or the 11X Social Community Guidelines;
        • We’re required to do so due to a court order, legal requirement, or regulatory requirement;
        • Continuing to allow your account to be active, giving you access to some or all services, or hosting your content creates risk for 11X, other users, or third parties.
    5. Appeals.

      You can appeal any enforcement decision from these Terms, including suspension or termination, by emailing moderation@11Xweb.xyz.

    6. Terms Required by the App Store and Google Play.

      The App Store and Google Play require us to pass on certain terms to you. The following terms apply if you access or download the 11X App through the App Store or Google Play (each, an “App Provider”):

      1. These Terms are between you and 11X, and not with the App Provider, and 11X is solely responsible for the 11X App.
      2. 11X is responsible for any other claims, losses, damages, or expenses if the 11X App fails to conform to any warranty. You may notify the App Provider and, to the maximum extent permitted by law, the App Provider will have no other warranty obligation with respect to the 11X App. The App Provider is not required to provide any maintenance and support for the 11X App.
      3. The App Provider is not responsible for addressing your claims or any third-party claims relating to the 11X App.
      4. If any third party claims that the 11X App or your possession and use of it infringes that third party’s intellectual property rights, 11X will be solely responsible for that claim to the extent required by these Terms.
      5. The App Provider and its subsidiaries have the right to enforce these Terms as third-party beneficiaries of these Terms.
      6. You must follow all applicable third-party terms of service when using the 11X App.
    7. Open Source.

      Some of 11X Social’s software is subject to open source licenses from MIT or Apache. Those portions of the software may be used in accordance with those open source licenses, which may be found in each open source repository.

    8. DMCA/Copyright Policy.

      Please see 11X Social’s Copyright Policy at https://11X.social/about/support/copyright for more information.

    9. Links to Third Party Websites or Resources.

      11X Social allows you to access third-party websites or other resources, including Developer Applications on the AT Protocol. The use of any third-party services is at your own risk, and 11X isn’t responsible for any third-party services or content available through them.

    10. Updates

      We update our terms from time to time, and will either post the updated Terms or send other communications to let you know about any changes. If you keep using 11X Social, you agree to the updated Terms. If you don’t agree, you must stop using 11X Social.

    11. Warranty Disclaimers.

      Summary: We work hard to offer great services, but there are certain aspects that we can’t guarantee.

      Our Services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT 11X SOCIAL WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

      11X takes no responsibility and assumes no liability for any User Content that you or any other user or third party posts or transmits using our Services. You understand and agree that you may be exposed to User Content that is inaccurate, unreliable, untrue, untimely, incomplete, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

      THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. 11X does not disclaim any warranty or other right that we are prohibited from disclaiming under applicable law.

    12. Indemnity

      Summary: If someone brings a legal claim against us based on your actions on 11X Social, you are responsible for our defense in, and the consequences of, that claim.

      You will indemnify, defend, and hold harmless 11X and its affiliates, and their respective officers, directors, employees, and agents ("11X Parties”), from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (a) your access to or use of 11X Social, (b) your User Content, or (c) your violation of these Terms. 11X may assume the exclusive control and defense of any matter for which you have a duty to indemnify 11X and, if we do, you agree to cooperate with our defense of those claims.

    13. Limitation of Liability.

      Summary: This section limits what you can recover from us in a dispute to any direct damages that you suffer up to $100. This doesn’t apply where it would be illegal to do so.

      • TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE 11X PARTIES WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER OR MOBILE DEVICE DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE 11X SOCIAL OR FOR ANY ERROR OR DEFECT IN 11X SOCIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT 11X OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. YOU ACKNOWLEDGE THAT 11X SHALL NOT BE RESPONSIBLE OR LIABLE FOR CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR ANY THIRD PARTY’S CONTENT (INCLUDING ANY USER CONTENT), WHETHER OR NOT SUCH CONTENT IS ACCESSED THROUGH 11X SOCIAL, AND THAT ANY RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
      • b. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE TOTAL LIABILITY OF THE 11X PARTIES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE 11X SOCIAL EXCEED ONE HUNDRED DOLLARS ($100).
      • c. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN 11X AND YOU.
    14. Governing Law, Forum Choice and Class Action Waiver.

      Summary: All disputes you have with us will be resolved by binding arbitration where permitted. If we need to go to court, it will be in Delaware under Delaware law. You agree not to participate in a class-action lawsuit or class-wide arbitration against us.

      • Governing Law and Forum Choice. These Terms and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Delaware, without regard to conflict of laws provisions. Except as otherwise expressly set forth in Section 15 “Dispute Resolution,” the exclusive jurisdiction for all Disputes (defined below) that you and 11X are not required to arbitrate will be the state and federal courts located in Delaware, and you and 11X each waive any objection to jurisdiction and venue in such courts.
      • Class Action Waiver. YOU AND 11X AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of Section 15 “Dispute Resolution” shall be null and void.
    15. Dispute Resolution.

      Summary: If there is a dispute between us, with limited exceptions, we’ll resolve it through arbitration. Note that this section does not apply to users who live in the E.U. or any place where arbitration is not permitted.

      • Informal Resolution. Most disputes can be resolved informally, so if you have an issue with the services, you agree to reach out to us before initiating a lawsuit or arbitration. You can do this by sending us a written description of the dispute, including your name, an email or a phone number for us to contact you, your 11X Social account, the nature of the complaint, and how you would like to resolve it, to info@si46.world. If the dispute is not resolved within sixty (60) days after we receive your written notice, we agree to proceed with further dispute resolution as outlined below. Attempting an informal resolution process is required before starting any formal dispute resolution. During this process, any applicable statutes of limitations and deadlines for arbitration filing fees or other requirements will be put on hold.
      • Mandatory Arbitration of Disputes. After the parties have engaged in a good-faith, but unsuccessful, effort to resolve the dispute in accordance with the “informal resolution” process (above), you and 11X agree to resolve any dispute, disagreement, or claim relating to these terms or our services through final and binding individual arbitration. Arbitration will not be in a class, representative or consolidated action or proceeding. You and 11X agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and 11X are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.
      • Exceptions. As limited exceptions to Section 15(b) above: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.
      • Conducting Arbitration and Arbitration Rules.

        Summary: The American Arbitration Association’s Consumer Arbitration Rules will apply. You may be able to choose the types of evidence you and we can submit depending on the size of your claim. Arbitration will be near where you live unless we agree otherwise.

        The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If you want to start arbitration, you must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.

        Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. Both parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.

      • Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. If we prevail in arbitration we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you, unless the arbitrator determines your claims were frivolous. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
      • Injunctive and Declaratory Relief. Except as provided in Section 15(c) above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.
      • Severability

        Summary: If a court decides a part of these Terms is unenforceable, the rest of these Terms still apply.

        With the exception of Section 14(b) “Class Action Waiver,” if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

    16. General Terms.

      Summary: The following standard legal provisions are included to permit the Terms to function as expected. For example, they provide that these Terms cover the entire agreement about 11X Social and that you may not transfer your Account to anyone else.

      • Entire Agreement. These Terms (including the 11X Social Community Guidelines, the 11X Social Copyright Policy, and 11X Social Privacy Policy) cover the entire agreement between 11X and you about 11X Social. These Terms replace all prior agreements or understandings between 11X and you about 11X Social. If an arbitrator or court determines that any part of these Terms is invalid or unenforceable, we’ll enforce that part to the extent permissible and the other parts of these Terms will still be effective.
      • Notices. 11X will provide any notices by posting them in the App or on the Site or by sending other communications. You and 11X agree to communicate electronically.
      • Waiver. If 11X doesn’t enforce every right or provision in these Terms, we still have the right to enforce these rights and provisions in the future. Waivers must be written and signed by an authorized 11X representative to be effective. Exercising a right doesn’t impact other rights, unless specified otherwise in these Terms.
      • Construction. Both you and 11X will be treated equally when it comes to interpreting these Terms. For purposes of these Terms, the words “include,” “includes,” and “including” are meant to be followed by the words “without limitation.”
    17. Contact Information.

      If you have any questions about these Terms or 11X Social, please contact 11X at info@si46.world.